We really want to make sure you love your mattress and that you have the confidence that it will last throughout the years. To that point, we only use extremely high quality, resilient and extra dense foams that will keep the proper support throughout the years. The Snuggle-Pedic offers an incredible 120-Day Sleep Trial and industry-leading 20-Year Warranty! If you are not satisfied for any reason, we also offer FREE EXCHANGES AT NO COST WHATSOEVER and can even CUSTOMIZE a new mattress to fit whatever needs you may have (The way a Snuggle-Pedic mattress is made works extremely well for the majority of our customers, but if needed, we can customize the mattress to fit your exact needs). This means that we can change the consistency, weight, firmness/comfort, thickness, support and even the springiness/buoyancy. We happily do this at no cost to you. Please call us at our 1(800) 667-1969 number or contact us through our website for customization. If you do decide to return your mattress, you can opt for our charitable donation program, where you can choose a 501(c) charity (or we will choose one for you) and we will donate the mattress on your behalf and refund you the purchase price of the mattress after it has been picked-up.