The Snuggle-Pedic offers an incredible 120-Day Sleep Trial! If you are not satisfied for any reason, in addition to being able to send it back for a FULL REFUND of the product purchase price (we do not have any restocking fees, as we do not restock or resell products once used), we also offer FREE RETURN SHIPPING, EXCHANGES AND CUSTOMIZATIONS AT NO COST WHATSOEVER FOR CUSTOMERS LOCATED IN THE UNITED STATES. For those in Foreign counties, we still offer the free customizations and exchanges, but shipping costs can be prohibitive for us, so we request that you contact us to see what shipping cost reductions we can offer you, depending upon your geographic location.
For a mattress return, you will need to request an RMA (Return Material Authorization) number directly through Relief-Mart, Inc., so we can go over some no cost options (i.e. donating the mattress to a local charity or ecologically responsible disposal). Due to varying international policies, your mattress must be in the United States at the time you wish to take advantage of our 4-Month Return Policy. However, in many circumstances we will go outside this 4-month return policy and attempt to customize your mattress to suit your needs, even if the mattress is not located in the United States. If for any reason you feel that you are unsatisfied with the performance of the mattress or have an issue or warranty situation during the first 4 months, please contact us directly at the telephone number or email address on this website, so we can assist you right away!