We offer free shipping to our customers anywhere in the continental U.S. , as well as most addresses in Hawaii and Alaska (please see below for more information on those regions). We will ship within 1-3 business days via UPS from our Southern California facility, unless we opt to send through our stored inventory at Amazon’s fulfillment centers. We may also opt to send smaller packages via United States Postal Service. Shipments will take 3-5 business days to arrive once the shipment is sent. In some cases weekend deliveries may occur, but they are not guaranteed. We ship via standard shipping and deliver Monday through Friday, excluding holidays. Once the shipment leaves the warehouse, we’ll send you an email with your tracking information so you can stay up to date on your shipment. If you do not receive your order confirmation or shipping tracking, please check your spam folder and you can always reach us at firstname.lastname@example.org or at 800 667-1969, as well as our local number of 805 379-4300, if you are not receiving our email notifications.
Deliveries Outside the Continental United States
Deliveries to Hawaii and Alaska can take up to 7 additional business days to arrive. For orders going out to Alaska and Hawaii, there may be additional shipping cost that would be reflected on your checkout page once you enter your shipping address. You will know the total cost before you make your purchase. Please note that in the event of a return from outside the Continental United States, any extra shipping cost will not be refunded.
To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. Additionally, more remote areas in the U.S. or Canada may take additional delivery time.
In Home Delivery with Full Set-Up
If you’ve opted into our in-home delivery and setup options, deliveries can take additional time to arrive and the carrier will need to set-up an appointment with you.
You would need to request an RMA for any return shipments back to our facility. There is not cost for returns within the Continental United States and we even offer a donation program for our mattresses (See our Warranty and Guarantee Page for more information).
Please note that in the event of a return from outside the Continental United States, any extra initial shipping costs would not be refunded and that same extra shipping initial cost would be required for the return shipment as well.